:root{--navy:#1d3557;--navy2:#274b78;--accent:#e9a23b;--bg:#f4f6f9;--card:#fff;--ink:#1a2230;--muted:#5d6878;--line:#d9dee6;--ok:#2a8a4a;--warn:#b5651d;--err:#b3261e;--r:14px}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font:17px/1.45 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:var(--ink);background:var(--bg);min-height:100vh;display:flex;flex-direction:column}
main{flex:1;width:100%;max-width:560px;margin:0 auto;padding:16px 16px 28px}
main:has(#v-admin:not([hidden])){max-width:1100px}
[hidden]{display:none!important}
h1{font-size:1.55rem;line-height:1.2;margin:.3em 0 .25em;color:var(--navy)}
.lead{margin:0 0 16px;color:var(--muted)}
.top{position:sticky;top:0;z-index:5;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 14px;padding-top:max(10px,env(safe-area-inset-top));background:var(--navy);color:#fff;box-shadow:0 1px 6px rgba(0,0,0,.15)}
.brand{display:flex;align-items:center;gap:9px;color:#fff;text-decoration:none;font-weight:700;font-size:1.02rem;line-height:1.15}
.brand img{border-radius:8px;flex:none}
.top-actions{display:flex;gap:6px;flex:none}
.chip{border:1px solid rgba(255,255,255,.55);background:transparent;color:inherit;border-radius:999px;padding:7px 12px;font:inherit;font-size:.88rem;cursor:pointer;min-height:36px}
.view .chip,.center .chip{border-color:var(--line);color:var(--navy);background:#fff}
.note{margin:0;padding:10px 16px;background:#fff7e6;color:#6b4a12;font-size:.93rem;border-bottom:1px solid #f0dcb3}
.note.warn{background:#fdecea;color:#7a1d16;border-color:#f3c5c1}
.cats{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:16px}
.cat{display:flex;flex-direction:column;align-items:flex-start;justify-content:center;gap:6px;min-height:92px;padding:14px;border:1.5px solid var(--line);border-radius:var(--r);background:var(--card);color:var(--ink);text-decoration:none;font-weight:600;font-size:1rem;line-height:1.2;box-shadow:0 1px 2px rgba(20,30,50,.05);transition:border-color .12s,transform .08s}
.cat:active{transform:scale(.98)}
.cat:hover,.cat:focus-visible{border-color:var(--navy2)}
.cat .ico{font-size:1.65rem;line-height:1}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:50px;padding:12px 18px;border-radius:12px;border:1.5px solid transparent;font:inherit;font-weight:600;text-decoration:none;cursor:pointer;text-align:center}
.btn.wide{width:100%;margin-top:10px}
.btn.big{min-height:58px;font-size:1.1rem}
.btn.primary{background:var(--navy);color:#fff}
.btn.primary:hover{background:var(--navy2)}
.btn.primary[disabled]{opacity:.6;cursor:wait}
.btn.sec{background:#eaf0f7;color:var(--navy);border-color:#cfdbea}
.btn.ghost{background:transparent;color:var(--navy);border-color:var(--line)}
.btn.danger{background:#fff;color:var(--err);border-color:#ecc3bf}
.link{background:none;border:0;padding:4px 0;color:var(--navy2);font:inherit;font-weight:600;text-decoration:underline;cursor:pointer}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px;margin:0 0 12px}
.lbl{display:block;font-weight:700;margin:0 0 8px;font-size:1.02rem}
input[type=text],input[type=tel],input[type=email],input[type=search],input[type=password],textarea,select{width:100%;font:inherit;font-size:16px;padding:12px;border:1.5px solid var(--line);border-radius:10px;background:#fff;color:var(--ink)}
input+input{margin-top:8px}
textarea{resize:vertical;min-height:110px}
input:focus,textarea:focus,select:focus{outline:none;border-color:var(--navy2);box-shadow:0 0 0 3px rgba(39,75,120,.15)}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.vh{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}
.hp{position:absolute;left:-9999px}
.catbar{display:flex;align-items:center;justify-content:space-between;margin:4px 0 12px}
.catchosen{font-size:1.3rem;font-weight:700;color:var(--navy)}
.photoprev{display:flex;align-items:center;gap:12px;margin-top:4px}
.photoprev img{width:96px;height:96px;object-fit:cover;border-radius:10px;border:1px solid var(--line)}
.locstatus{margin:10px 0 0;font-weight:600;color:var(--ok)}
.muted{color:var(--muted)} .small{font-size:.92rem;margin:-4px 0 10px}
.err{color:var(--err);font-weight:600;margin:8px 0 0}
.err.big{background:#fdecea;padding:12px;border-radius:10px}
.emergency{margin:18px 0 0;font-size:.9rem;color:var(--muted);text-align:center}
.center{text-align:center}
.okmark{width:72px;height:72px;margin:16px auto 6px;border-radius:50%;background:var(--ok);color:#fff;font-size:2.4rem;line-height:72px;font-weight:700}
.tracking{font-size:2.6rem;font-weight:800;letter-spacing:.04em;color:var(--navy);margin:2px 0 8px;font-variant-numeric:tabular-nums}
.row-in{display:flex;gap:8px}
.row-in input{flex:1;text-transform:uppercase}
.row-in .btn{min-width:96px}
.st{display:inline-block;padding:4px 11px;border-radius:999px;font-size:.88rem;font-weight:700;white-space:nowrap}
.st-new{background:#e7eefb;color:#1f4a8a}.st-in_progress{background:#fff1d6;color:#8a5a00}.st-done{background:#e2f4e8;color:#1f6b38}
.steps{display:flex;gap:6px;margin:14px 0}
.steps span{flex:1;height:8px;border-radius:4px;background:#e3e7ee}
.steps span.on{background:var(--navy)}
.kv{margin:6px 0;color:var(--muted)} .kv b{color:var(--ink);font-weight:600}
.tl{list-style:none;padding:0;margin:14px 0 0;border-top:1px solid var(--line)}
.tl li{padding:10px 0;border-bottom:1px solid var(--line)}
.tl time{display:block;font-size:.85rem;color:var(--muted)}
.tl .nt{white-space:pre-wrap;margin-top:2px}
.foot{text-align:center;padding:18px 16px calc(18px + env(safe-area-inset-bottom));color:var(--muted);font-size:.82rem}
/* admin */
.narrow{max-width:380px;margin:30px auto}
.adhead{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px}
.adtools{display:flex;flex-wrap:wrap;gap:8px}
.adtools .btn{min-height:42px;padding:8px 14px;font-size:.95rem}
.counts{display:flex;gap:8px;flex-wrap:wrap;margin:8px 0 12px}
.counts button{border:1.5px solid var(--line);background:#fff;border-radius:12px;padding:8px 14px;font:inherit;cursor:pointer;text-align:left}
.counts button b{display:block;font-size:1.35rem;color:var(--navy)}
.counts button.on{border-color:var(--navy)}
.filters{display:grid;grid-template-columns:1fr 1fr 2fr;gap:8px;margin-bottom:12px}
.adlist{display:grid;gap:8px}
.ar{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px;cursor:pointer;text-align:left;font:inherit;color:inherit;width:100%}
.ar:hover{border-color:var(--navy2)}
.ar .thumb{width:58px;height:58px;border-radius:9px;object-fit:cover;background:#eef1f5;display:flex;align-items:center;justify-content:center;font-size:1.6rem}
.ar .t1{font-weight:700} .ar .t1 small{color:var(--muted);font-weight:600;margin-left:6px}
.ar .t2{color:var(--muted);font-size:.93rem;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.ar .rt{text-align:right;font-size:.85rem;color:var(--muted)}
.ar .rt .st{margin-bottom:4px}
.testtag{display:inline-block;background:#6b7280;color:#fff;font-size:.72rem;font-weight:800;padding:1px 6px;border-radius:5px;margin-left:6px;vertical-align:2px}
.det{display:grid;grid-template-columns:1.2fr 1fr;gap:14px}
.det img.full{width:100%;border-radius:12px;border:1px solid var(--line);display:block}
.det .desc{white-space:pre-wrap;font-size:1.05rem;margin:6px 0 10px}
.stbtns{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:8px 0}
.stbtns button{min-height:48px;border-radius:10px;border:1.5px solid var(--line);background:#fff;font:inherit;font-weight:700;cursor:pointer}
.stbtns button.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.chk{display:flex;align-items:center;gap:8px;margin:8px 0;font-size:.95rem}
.chk input{width:20px;height:20px}
.tl .int{font-size:.75rem;font-weight:800;color:var(--warn);margin-left:6px}
@media (max-width:760px){.filters{grid-template-columns:1fr 1fr}.filters input{grid-column:1/-1}.det{grid-template-columns:1fr}.ar .t1 small{display:block;margin:2px 0 0}.ar{gap:10px;padding:10px}}
@media (max-width:360px){.cat{min-height:84px;font-size:.95rem}.brand{font-size:.92rem}}
.groups{display:grid;gap:10px;margin-bottom:16px}
.grp{display:flex;align-items:center;gap:14px;min-height:76px;padding:14px 16px;border:1.5px solid var(--line);border-radius:var(--r);background:var(--card);color:var(--ink);text-decoration:none;box-shadow:0 1px 2px rgba(20,30,50,.05)}
.grp:hover,.grp:focus-visible{border-color:var(--navy2)}
.grp:active{transform:scale(.99)}
.grp .ico{font-size:1.9rem;line-height:1;flex:none;width:44px;height:44px;border-radius:12px;background:#eef2f8;display:flex;align-items:center;justify-content:center}
.grp .gt{display:block;font-weight:700;font-size:1.08rem}
.grp .gs{display:block;color:var(--muted);font-size:.92rem}
.grp .arr{margin-left:auto;color:var(--muted);font-size:1.4rem}
.grp.main{background:var(--navy);border-color:var(--navy);color:#fff}
.grp.main .gs,.grp.main .arr{color:#c9d6ea}
.grp.main .ico{background:rgba(255,255,255,.14)}
.back{display:inline-block;margin:0 0 4px;text-decoration:none}
.small2{font-size:.92rem;margin:8px 0 0}

.welcome{border-left:5px solid var(--accent);background:#fffaf0;margin-bottom:14px}
.welcome .whead{display:block;font-weight:700;color:var(--navy);font-size:.82rem;letter-spacing:.06em;text-transform:uppercase;margin-bottom:4px}
.welcome p{margin:0;font-size:.98rem;line-height:1.5}
.pwrow{display:flex;gap:8px;align-items:center}
.pwrow input{flex:1;min-width:0;margin:0}
.pwrow .chip{flex:none;min-height:46px}
.whoami{margin:0 0 4px}
.by{color:var(--muted);font-size:.85rem;font-weight:400}
#loginForm label[for=passIn]{margin-top:14px}

/* usage stats card (Oct 19 2026) */
.stats h2{margin:0 0 10px;font-size:1.1rem;color:var(--navy)}
.stabs{display:flex;gap:6px;overflow-x:auto;margin:0 0 12px;-webkit-overflow-scrolling:touch}
.stabs button{flex:0 0 auto;border:1.5px solid var(--line);background:#fff;border-radius:999px;padding:7px 13px;font:inherit;font-size:.92rem;cursor:pointer;color:var(--ink)}
.stabs button.on{background:var(--navy);border-color:var(--navy);color:#fff}
.sgrid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:0 0 8px}
.stile{border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:var(--bg)}
.stile b{display:block;font-size:1.9rem;line-height:1.1;color:var(--navy)}
.stile .sl{display:block;font-weight:600}
.stile .ss{display:block;font-size:.8rem;color:var(--muted)}
.stile:first-child{grid-column:1/-1}
@media(min-width:720px){.sgrid{grid-template-columns:repeat(5,1fr)}.stile:first-child{grid-column:auto}}
.stats p{margin:4px 0 0}
.flbl{display:block;font-weight:600;margin:10px 0 4px;font-size:.95rem}
.stats{margin-top:12px}
.stabs{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;overflow:visible}
.stabs button{padding:8px 4px;font-size:.85rem;text-align:center}

/* Reply to resident (Oct 19 2026) */
.st-not_town{background:#f1e8fb;color:#5b2a86}
.stbtns{grid-template-columns:repeat(2,1fr)}
.qrbtns{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin:8px 0}
.qrbtns button{min-height:44px;border-radius:10px;border:1.5px solid var(--line);background:#fff;font:inherit;font-weight:700;cursor:pointer;padding:6px 8px}
.qrbtns button.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.replycard textarea{margin-top:4px}
.sentok{background:#e2f4e8;border-radius:12px;padding:12px;margin:8px 0 12px}
.sentok b{color:#1f6b38}
.notify{display:grid;gap:8px;margin-top:6px}
.notify a.btn{text-align:center;text-decoration:none;display:block}
.notify a.off{opacity:.45;pointer-events:none}
.notify.small{display:flex;flex-wrap:wrap;gap:14px;margin-top:4px}
.notify .lnk{background:none;border:0;padding:0;font:inherit;font-size:.9rem;font-weight:700;color:var(--navy);text-decoration:underline;cursor:pointer}
.notify .lnk.danger{color:#b42318}
.tl li.reply .nt{background:#eef4ff;border-radius:8px;padding:6px 8px}